Refund & Return Policy

At Nawara, your complete satisfaction is our priority. You may request an exchange or return within 14 days from the date of receipt.

• The product must be in its original condition, unused and undamaged.
• It must include its complete original packaging and accessories.
• A receipt or proof of purchase must be provided.

• Custom-made or personalized engraved pieces.
• Earrings, for hygiene and health reasons.
• Items purchased under final-sale promotions.

• Contact us via the Contact Us page or WhatsApp within the return window.
• Our team will review the request and confirm the item's eligibility.
• Once the product is inspected and verified, we begin the exchange or refund process.

Since we operate on Cash on Delivery, refunds are issued via bank transfer or e-wallet within 3–7 business days of receiving and approving the returned item. Return shipping costs are covered by the customer unless the product was defective or sent in error on our part.